1.1) This Privacy Statement (Statement) outlines how your personal information is collected, held, used and disclosed when you access and use the Olive Estate Website (Website). In this Statement, “personal information” has the meaning defined in the Privacy Act 2020, being information about an identifiable individual, and “Olive Estate”, “we”, “us”, and “our” means Olive Estate Lifestyle Village Limited.
1.2) By accessing and using our Website, or otherwise providing personal information to us, you acknowledge the collection and use of such information by us, in accordance with this Statement. This Statement should be read in conjunction with our Website Terms and Conditions.
1.3) Given the global nature of the Internet, our Website can be accessed from across the world. If you are located outside of New Zealand, when dealing with your personal information, we will comply with this Statement and deal with your personal information as if it was subject to the New Zealand Privacy Act 2020.
2. Collection of personal information
2.1) Generally, you can access and use our Website without providing personal information to us.
2.2) When you contact us with requests, inquiries or questions (including through submitting an online form via our Website), we will collect personal information that you provide voluntarily to us, such as your name, contact details (including your phone number and email address), and the contents of your request, inquiry or question.
2.3) You can always choose to decline to provide your personal information to us, but this may affect us responding to you, or us otherwise carrying out our general functions.
3. How we use your personal information
3.1) Personal information will be used for the purposes specified in this Statement. We may use your personal information:
a) to respond to your requests, inquiries, questions, feedback or for customer service related activities;
b) for internal administrative purposes;
c) to improve the quality of our Website, and any associated products or services we may offer;
d) for marketing, statistical and research purposes;
e) for related purposes for which you would reasonably expect us to use the information;
f) where you have consented to us using the information; or
g) where we have required or otherwise permitted to do so by law.
4. Disclosure of your personal information
4.1) We do not sell, rent, lend, exchange or trade your personal information. In limited circumstances, your personal information may be disclosed to third parties for purposes reasonably connected with the purposes for which we may use your personal information. For example, we may disclose your personal information to:
a) our third party service providers, suppliers, or contractors who we do ordinary business with; and/or
b) professional service providers.
5. How we protect your personal information
5.1) We take reasonable steps to protect your personal information from loss, unauthorised access, modification, disclosure, or other misuse while it is held by us. We cannot guarantee the absolute security of personal information transmitted over the Internet.
5.2) Our Website may contain links to third party websites that are not operated by us. We suggest you review the privacy policy of every website you visit, and we have no control over or assume any responsibility for the content, privacy policies, or privacy practices of any third-party websites.
6. Retention of your personal information
6.1) We will not keep your personal information for longer than we need to. In most cases, this means that your personal information will be retained for the duration of your relationship with us.
7. Accuracy, and your right to access or correct personal information
7.1) We take all reasonable steps to ensure that the personal information we hold is accurate, up to date, complete, relevant, and not misleading.
7.2) If you believe your personal information held by us is not accurate, complete, requires amendment, or if you would like to access your personal information, please contact our Privacy Officer at: kristin@integritycare.co.nz
8. Mandatory reporting of notifiable privacy breaches
8.1) If your personal information is involved in a privacy breach which we reasonably believe is notifiable or must be reported in accordance with the Privacy Act (“Notifiable Privacy Breach”), we will inform the affected individual/s and report the Notifiable Privacy Breach to the New Zealand Office of the Privacy Commissioner.
9. Privacy inquiries and complaints
9.1) If you have any questions or wish to make a complaint in relation to your handling of your personal information, please contact our Privacy Officer at: kristin@integritycare.co.nz
9.2) Any complaint will be investigated and responded to as soon as practicable, and in accordance with the timeframes set out in the Privacy Act.
9.3) You may contact the Office of the Privacy Commissioner if you are unsatisfied with how your personal information or complaint has been handled.
10. Changes to this Statement
10.1) We may update this Statement from time to time by posting a new version on our Website.
10.2) Any change that we make applies from the date we post it on our Website, and we recommend that you review this Statement periodically for any changes. Your continued use of our Website constitutes acknowledgement of this Statement as updated.
